Application Management & Support
24/7 support and proactive management to keep your SAP systems running without interruption.
Our AMS Services
A comprehensive support package for your SAP operations.
24/7 Technical Support
Uninterrupted support for your critical business processes. Severity-based SLA management and fast resolution times.
Proactive Monitoring
Continuous system monitoring with SAP Solution Manager and Cloud ALM. Detecting and addressing issues before they emerge.
Performance Optimization
We continuously improve your system performance with SQL trace, runtime analysis and HANA performance analysis.
Patch & Upgrade Management
SAP Note implementation, support pack application and kernel upgrade processes.
Incident Management
ITIL-compliant incident management. Ticketing system, escalation procedures and root cause analysis.
Continuous Improvement
Regular system health checks, best practice recommendations and business process optimization opportunities.
A Plan That Fits Your Needs
Flexible support plans based on your company size and needs.
Essential
For small and mid-sized systems
- Business hours support (9-18)
- Email & portal ticket
- Monthly health report
- 8h SLA (P1)
Professional
For companies with critical business processes
- 24/7 support
- Phone, email & portal
- Proactive monitoring
- 4h SLA (P1)
- Monthly performance report
- Quarterly review meeting
Enterprise
For large-scale, complex SAP landscapes
- 24/7 premium support
- Dedicated team
- Proactive monitoring & tuning
- 2h SLA (P1)
- Weekly report
- Monthly review & optimization
Reference Project
Challenge
Operate a 500+ user SAP system 24/7 in the finance sector, where high availability is critical.
Solution
Proactive monitoring was set up under the Professional AMS plan. A dedicated 4-person team was assigned and ITIL-compliant processes implemented.
Results
- System uptime reached 99.9%
- Average resolution time reduced by 60%
- Unplanned outages down by 80%
Ready to Begin
Your SAP Transformation?
Meet our expert team and let's craft a roadmap tailored to your needs. Your first consultation is free.
How the Process Works
Request a free meeting
We perform a needs analysis
We deliver a tailored roadmap
Your project goes live successfully